Intervenor Services

An elderly deafblind man with an intervenor

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An intervenor is professionally trained to provide auditory and visual information to persons who are deafblind.

Acting as the eyes and ears, the intervenor provides information about the environment and surrounding circumstances to the person who is deafblind who is unable to access this information for him/herself because of the dual sensory loss.

An intervenor also acts as an interpreter-guide. Using various modes of communication, an intervenor provides opportunities for persons who are deafblind to gain independence, pursue his/her goals, have control over his/her life and interact with his/her environment.

RCA Intervenor Services

Consumers who live at RCA have access to one-to-one Intervenor Services everyday for up to 24.5 hours per week.  In addition, an On-Duty Intervenor is on-site 24 hours a day to provide access to information, and safety and security for the building.

Outreach Intervenor Services

Intervenors are also available to individuals who are deafblind who live in the community for up to 24 hours per week.

Consumer Support Specialist

In addition, Consumer Support Specialist (CSS) services are available to facilitate access to community resources and government programs and services.

The CSS, can assist consumers in accessing community resources:  ODSP, ADP, long-term care, power of attorney, wills, employment, etc.  They identify goals/objectives, and develop individual plans and performance-based outcomes.

There are currently three full-time CSSs.

Apply for Intervenor Services